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Wed 16 May 2007 02:51 PM

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Air France's luxury lounge

French airline set to offer personalised service to the rich and famous.

Air France has launched a new check-in service for its first class passengers travelling from Charles de Gaulle airport in Paris.

Guests travelling in L'Espace Premiére can be dropped off at a single meeting point at the airport, where a porter will take their bags to be checked in.

Afterwards, they will be personally guided through security and into the new lounge.

Once they are ready to board their flight they will be transferred by car to the plane to complete the experience.

Air France's head of long-haul products Alex Hervet said while other airlines might offer similar concepts, the key to Air France's offer was the personalised service.

"They only see two people - the person who takes the bag from their car, and then the person who guides them through to the airline," he said.

The airline was focussing its attention on delivering the service at Charles de Gaulle airport before considering launching it in other destinations, he said, adding that the lounge would be expanded once the new terminal opened at the airport in 2008.

"Our first priority is Charles de Gaulle because that is where we have the most connections," Hervet explained.

"We are doing the best we can in each destination."

Other initiatives being trialed by the airline include new systems for tracking lost baggage, developing a facility for frequent flyer members to access rental cars - using their membership card as a key - within three minutes of picking up their bags, and allowing passengers to access GSM services such as messaging and calls during flights.

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