Alan O’Neill Archives

Alan O’Neill is Managing Director of Kara, specialists in strategy, culture and employee engagement. Alan is author of “Culture Matters”, the Four Must-have Values to Supercharge your Business.

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Stories by Alan O’Neill

communication

How to develop a customer-centric culture

Written by Alan O’Neill

Fri 5 Jan 2024Fri 5 Jan 2024

Consider what is reasonable for your customers to expect, to what extent you currently deliver that consistently, what the obstacles are, and what the gaps are