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Sun 29 Apr 2007 10:17 PM

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BA cuts out check-in queues...

... but says Dubai airport is currently too busy to handle its new online boarding service.

British Airways has launched online boarding passes across the GCC in a bid to cut down on airport queues but Dubai is notably excluded from the list.

Passengers will no longer have to queue before obtaining authorisation to board following the launch of BA’s online boarding pass system, which allows customers to print their own boarding passes from any location they wish.

However, only customers traveling from Kuwait, Bahrain, Qatar, Muscat and Abu Dhabi will benefit from the airline's newest e-service.

"The service is available to all GCC nationals except [those in] Dubai," said a spokesperson for the airline.

"This is because [Dubai] airport could not process the system in time due to the high number of passengers traveling in and out of the region. But right now they are working on the system."

The online boarding pass comes with its own unique barcode, so that those carrying only hand baggage would be able to bypass check-in desks and go straight to the security area.

"The launch of Online Boarding Pass is part of the airline’s drive to simplify the travel experience for customers and streamline the check-in process," said Amanda Ball, British Airway’s regional Service Delivery Manager.

A British Airways spokesperson added that the service will not interfere with the introduction of the 'E-gate card' which is to be used by all nationals in the GCC.

British Airways has admitted that it is keen to get as many of its flyers to book their tickets online. The airline has recently been offering passengers a raft of
deals and discounts

available through the company’s website.

“[ba.com] is a huge driver for the airline and an important tool which enhances the way we interact with our passengers, and with the launch of Online Boarding Pass we are further channeling the simplicity of this interaction,” said Ball.

The UK’s flagship carrier operates 49 weekly flights on Middle East-Heathrow routes and operates daily services to Heathrow from Kuwait, Qatar, Bahrain, Muscat, Abu Dhabi and twice-daily services from Dubai.

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