By Sarah Townsend
British Airways apologises after smell from overflowing toilet became unbearable for some passengers
British Airways has apologised after its flight to Dubai was forced to return to London because of a “pungent” smell from an overflowing toilet.
UK town councillor Abhishek Sachdev tweeted on Thursday night that the seven-hour flight on which he was travelling with his wife and daughter was aborted “because of a smelly poo in the toilet”.
Cabin crew were reportedly unable to fix the problem and the smell became unbearable for nearby passengers seated nearby, forcing the plane to turn around near Brussels and land at Heathrow Airport.
Sachdev told the UK’s Daily Mail newspaper: “The pilot made an announcement requesting senior cabin crew, and we knew something was a bit odd.
“About 10 minutes later he said you may have noticed there’s a quite pungent smell coming from one of the toilets.
“He said it was liquid faecal excrement, those are the words he used. He said it’s not a technical fault with the plane, and he was very adamant about that.”
The captain informed passengers that the plane would be forced to return to London for health and safety reasons.
Passengers were initially told they would board another flight in three hours. But on arrival into Heathrow they learned it would be 15 hours before the next flight.
While waiting for the flight Sachdev tweeted: “Insane! Our BA flight to Dubai returned back to Heathrow because of a smelly poo in the toilet! 15hrs until next flight.”
The airline apologised and offered to provide hotel accommodation and food vouchers. It also asked passengers to contact the Civil Aviation Authority for compensation.
A British Airways spokesperson told Arabian Business: “We’re very sorry for the discomfort to our customers. We provided them with hotel accommodation and rescheduled the flight to depart the next day.”