By CommsMEA staff writer
TRA issued emergency order due to the substantial amount of complaints over the degradation of VOIP applications that the entity received
The Telecommunications Regulatory Authority of Bahrain has issued an emergency order to Bahrain Telecommunications Co (Batelco), Kuwait's Zain and Viva Bahrain, a unit of Saudi Telecom Co, due to the substantial amount of complaints over the degradation of VOIP applications that the entity received.
Following its investigation into the matter, the regulator believes that the mobile operators have effectively changed the terms and conditions of their service without the written approval of the authority which is in turn a breach of their licence conditions.
Mohamed Bubashait, general director at Bahrain TRA, said: “In line with the authority’s role and responsibility to protect consumers in the Kingdom of Bahrain, the authority will be taking appropriate action to ensure that the operators comply with the terms and conditions of their licence and obtain the authority’s approval before embarking on any change.”