By Andy Sambidge
Batelco says it is extending partnership by three year in bid to improve network performance
Bahrain Telecommunications Company (Batelco) has extended its partnership with Ericsson by signing a three-year Service Support agreement to secure high quality network performance and improve customer services.
Batelco Bahrain CEO Rashid Abdulla and Anders Lindblad, Ericsson head of Middle East region, signed the agreement on the sidelines of the Mobile World Congress in Barcelona, Spain.
Under this agreement, Ericsson will provide support services to Batelco's network aiming to ensure optimal network performance by offering round-the-clock support to prevent and solve any network disturbance that might impact in-service performance.
Abdulla said in a statement: "Backed by global presence and world class experience in network operations and maintenance, Ericsson can offer the best available support for high quality networks to enhance our customer services even further."
The support services cover the handling of software support and emergencies as they arise, hardware replacements and logistics minimising unplanned downtime by providing replacement parts, ensuring users uninterrupted access to their services.
Lindblad added: "While the network complexity is increasing, securing overall network performance is an undisputed factor to exceed the end-user expectations. We are pleased to partner with Batelco to optimise the network performance and ensure the ultimate customer experience management."
The statement said the agreement will further strengthen the cooperative relationship between Batelco and Ericsson, and open new prospects for further coordination and cooperation between the two companies globally.
Last month, Bateloc reported a 10th profit drop in 11 quarters as domestic competition and one-off charges from a cost-cutting programme hurt the bottom line.
The former monopoly made a net profit of BD17.75m ($47.1m) in the three months to December 31, down from BD23.5m in the year-earlier period, according to Reuters calculations.