Dubai sees 52% spike in commercial complaints in first half of 2018

Department of Economic Development in Dubai receives 790 complaints regarding commercial dispute during the first six months of 2018
Dubai sees 52% spike in commercial complaints in first half of 2018
Abdullah Al Shehhi, deputy CEO, CCCP.
By Sam Bridge
Mon 13 Aug 2018 02:21 PM

Dubai has seen a 52 percent increase in complaints regarding commercial disputes during the first half of 2018 compared to the same period last year.

The Business Protection section in the Department of Economic Development (DED) in Dubai received 790 complaints during the first six months of 2018 against 520 complaints in the year-earlier period.

It said the increase comes as more businesses adopt the commercial disputes resolution service launched by DED as part of Dubai's plan to ease the process of doing business in the emirate.

The Commercial Compliance & Consumer Protection (CCCP) sector in DED receives complaints regarding disputes between traders inside as well as outside the UAE and works to resolve them amicably.

The services sector accounted for 41.1 percent of total complaints received followed by electronics (11 percent), foodstuffs (6.6 percent), building materials (5.4 percent), shipping (4.9 percent).

Failure to comply with the terms of the agreement was among the most common complaints received, accounting for 59.2 percent of the total.

Non-compliance with the terms of the contract accounted for 20.9 percent while 5.1 percent were related to commercial fraud.

"The Department of Economic Development is keen to enhance transparency and impartiality among traders in Dubai and the business community within and outside the country," said Abdullah Al Shehhi, deputy CEO, CCCP. “So far we have managed to resolve financial disputes involving an average of AED250,000."

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