Banking giant launches UAE video, chat services

Standard Chartered Bank says it is first international bank to launch new banking services in the UAE
Banking giant launches UAE video, chat services
Standard Chartered (Getty Images)
By Staff writer
Tue 11 Apr 2017 02:01 PM

Standard Chartered Bank announced on Tuesday the launch of its video and chat banking service for clients in the UAE, a first for an international bank.

The launch follows the successful roll-out of the service in Malaysia, Singapore, Taiwan in 2016 and Hong Kong and China earlier this year.

The bank said in a statement that is now bringing its video and chat banking service to more than five million clients across Asia, Africa and the Middle East.

Clients can connect with banking agents via a secure video connection – or through chat or audio channels if they prefer – and change an address, ask questions about products.

Instead of jumping in the car and driving to a branch, clients can do this from home or even sitting in a coffee shop.

"Standard Chartered is constantly innovating to bring easy, convenient banking to clients," said Shehzad Hameed, head of Retail Banking, Standard Chartered UAE.

"We have reached another milestone today with the launch of video banking. Not only will video banking transform the way we deliver client service, but it also provides opportunities to our staff for upskilling and retraining to stay abreast of the latest technologies in the industry."

“Video banking is about giving our clients more choice and more convenience," added Karen Fawcett, the bank's CEO of Retail Banking. "Now you don’t have to come in to a branch to talk to somebody face-to-face. We are investing in technology that makes banking secure, simple and personal for our clients."

In 2015 the bank announced an investment of $3 billion in technology and systems over the coming three years, including investments in its regional client contact centres.

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