By Claire Valdini
Smartphone maker Research In Motion blames disruption on a “service issue”
Research in Motion, the Canadian maker of BlackBerry smartphone devices, said Monday it had restored email and instant messages after a temporary outage.
In an emailed statement, RIM said services in the Middle East, Africa, India and Europe had been fully restored.
“On June 30, we experienced a service issue which may have affected some of our customers in certain parts of Europe, the Middle East, Africa and India. This issue is now fully resolved and all services are operating as normal,” Sandeep Saihgal, managing director, RIM Middle East, said.
“We apologise to any customers in these regions who may have been inconvenienced,” he added.
It is the second time BlackBerry users have experienced a disrupted services in less than a year. Users in the Middle East, Europe, India and Africa suffered a three-day outage of services in October following a technical failure.
RIM, which is losing its share of the corporate email market it once took for granted, was blasted by critics over its sluggish communication response to customer complaints during the disruption, the worst since an outage swept North America two years ago.
The vendor last week delayed the launch of its next-generation devices based on its BlackBerry 10 software, reported to be its best hope of stemming its eclipse at the hands of Apple iPhone and phones using Google's Android software, until next year.
Announcing its latest set of financial results, RIM said sales plunged 42 percent year-on-year in the three months up to June 2. The firm plunged to a US$518m loss during the quarter. RIM also said it would be laying off another 5,000 staff.
The delay in the launch of the BlackBerry 10 along with the disastrous financial showing led shares in the company to decline 14 percent following the announcement.