BlackBerry services in UAE suffer disruption

Struggling smartphone maker suffers second outage in less than a year in Gulf region
BlackBerry services in UAE suffer disruption
Some BlackBerry users in the Gulf state took to social networks Facebook and Twitter to report the outage of services, the second in a less than a year.
By Claire Valdini
Sun 01 Jul 2012 11:42 AM

BlackBerry services in the UAE, including instant messenger and email, were disrupted on Saturday following technical challenges at the smartphone's Canadian manufacturer, Research In Motion (RIM).

Some BlackBerry users in the Gulf state took to social networks Facebook and Twitter to report the outage of services, the second in a less than a year.

“Degradation might include delays in sending or receiving messages or using other services such as BlackBerry Messenger,” telco operator, du, said in a statement.

“Customers may also be unable to create new accounts, add (integrate) third-party email accounts, or use BlackBerry subscriber web sites. BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.

“Wireless service providers and device resellers may experience delays in using BlackBerry administration web sites, creating subscriber accounts, or provisioning services for subscribers,” it added.

BlackBerry users in the Middle East, Europe, India and Africa suffered a three-day outage of services in October following a technical failure. 

RIM, which is losing its share of the corporate email market it once took for granted, was blasted by critics over its sluggish communication response to customer complaints during the disruption, the worst since an outage swept North America two years ago.

The vendor last week delayed the launch of its next-generation devices based on its BlackBerry 10 software, reported to be its best hope of stemming its eclipse at the hands of Apple iPhone and phones using Google's Android software, until next year.

Announcing its latest set of financial results, RIM said sales plunged 42 percent year-on-year in the three months up to June 2. The firm plunged to a US$518m loss during the quarter. RIM also said it would be laying off another 5,000 staff.

The delay in the launch of the BlackBerry 10 along with the disastrous financial showing led shares in the company to decline 14 percent following the announcement.

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