By Neil Denslow
Computer Associates Middle East has announced a partnership with PinkRoccade to promote the IT Infrastructure Library (ITIL) in the region.
Computer Associates Middle East has announced a partnership with PinkRoccade to promote the IT Infrastructure Library (ITIL) in the region. Through the deal, PinkRoccade will offer ITIL professional services and training through CA. In return, CA will use PinkRoccade to deploy systems and infrastructure management products under the ITIL framework.The ITIL is a collection of high level best practices, which have helped service organizations improve their IT delivery levels. It provides companies with a set of standards and codes of practice that support quality IT service management. “ITIL guidance has been widely adopted around the world, as organizations attempt to raise their standard of IT implementation and delivery. We’re very confident that this partnership will help extend the ‘ITIL philosophy’ across the Middle East. Adopting the best practices contained within the ITIL will give organizations… a vital competitive edge that will enable them to perform at the highest levels,” says Andy Evans, business development manager, PinkRoccade. “[This] a perfect partnership,” adds Abdulaziz Al Salloum, managing director of CA-ME. “Computer Associates provides a range of systems management solutions, which support the best practice elements within the ITIL framework. PinkRoccade offers full support for companies attempting to implement ITIL standards, including excellent training and development. Together we will be able to provide our customers great benefit from world-class process flows and performance implemented within CA’s proven infrastructure management products,” he says. The first program of ITIL training courses will run in Dubai in March. For more information on how to join the training, please email: email@example.com or call: +971-4-3912412.