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Thu 19 Apr 2007 11:03 AM

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CIOs have to learn lingo of business

IT managers need to have a better understanding of business terminology to get ahead, according to Gartner.

IT managers need to have a better understanding of business terminology to get ahead, according to Gartner.

The research firm said that CIOs are frequently too technical in their reports, using terms that are confusing for business executives and instead need to focus on showing how IT performance links to business value.

Gartner said being selective on what information to report to business executives was one of the key ways that CIOS could use their time more effectively and improve their performance.

"The significant questions are not whether to have dashboards measuring your IT organisation's success, but rather what to report and how," said one of the report's authors, John Mahoney, Gartner vice president and research director.

"Too often, IT organisations report on issues and metrics only they understand. Although you may be asked to provide some measures of overall IT operational performance, you need clear dashboards showing, on a continuing basis, how the IT organisation and IT investments are contributing to business value," he continued.

When preparing presentations, IT managers should use familiar business measures such as business goals, business strategies or business processes, he added.

Efficient reporting is one of six pieces of advice Gartner has released on enhancing CIO performance.

Other suggestions from the firm include to stop worrying overly about standardisation, to cut down on the abundance of redundant and legacy applications in use, and to stop apologising for the flaws of predecessors.

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