Number of complaints surged 163% in 2018 compared to 2017
You can now make a complaint to the Oman Human Rights Commission through a WhatsApp message.
The authority said in a statement, “Citizens and residents can communicate via WhatsApp with the Monitoring and Complaints Department of the Oman Human Rights Commission and submit their reports to the phone number 72221966.”
The service was introduced to ease the processing of complaints, Ahmed Al Rashdi, Director of the Monitoring and Complaints Department at OHRC told Times of Oman.
The commission received 163% more complaints in 2018 (50 complaints) compared to 2017 (19 complaints), its annual report shows, with most cases related to residency, work, personal freedom and social security.
Over half of complains in 2018 were related to economic and cultural rights, while the remaining were related to civil and political rights.
The rise in complaints is largely due to educational programmes implemented by the commission OHRC to raise awareness about available channels in which residents can hand in their complaints and guarantee their rights by law.
Plaintiffs were initially asked to take the reports to the commission’s office in person, before a mailbox was designed for the service, followed by a hot line, an electronic reporting service on the authority’s website and now a WhatsApp number.