Oman's customer complaints department recovers almost $1m for consumers

Majority of complaints received concerned car agencies and repair workshops
Oman's customer complaints department recovers almost $1m for consumers
The authority recovered $356,475 (OMR137,065) in the vehicles and equipment sector and replaced 11 vehicles and 85 commodities, including spare parts and tires.
By Gavin Gibbon
Tue 27 Aug 2019 11:43 AM

Consumers in Oman have received almost $1 million (OMR360,000) back in total as a result of customer complaints in the first seven months of this year.

The amount was retrieved by the complaints department at the General Authority for Consumer Protection in Muscat, according to the recent Statistical Indicators Report.

Walid bin Ali Al Rawahi, director of the complaints department, said that the majority of complaints received concerned car agencies and repair workshops.

The authority recovered $356,475 (OMR137,065) in the vehicles and equipment sector and replaced 11 vehicles and 85 commodities, including spare parts and tires.

In addition, $528,300 (OMR203,151.37) was recovered in the building materials, furniture, furnishings, clothes and some other services sector and 25 items were replaced.

While in the electrical and electronic appliances sector, $53,000 (OMR20,414.55) was recovered and 391 items were replaced, including phones, watches, refrigerators, air conditioners, ovens and other electronic and electrical goods.

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