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Wed 7 Jan 2009 06:04 PM

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Dell to bring full services offering to region

Dell to complete Middle East services with consultancy and business services launch

Dell is set to introduce its full consultancy service portfolio to the Middle East for the first time this year.

Speaking to itp.net, Pim Dale, vice president and general manager of emerging markets for Dell said that the company intends to bring its consultancy services to the region sometime in the first half of this year, to give the Middle East the complete Dell portfolio.

Services on offer will include infrastructure consulting, deployment services, managed services, and tailored support. At present Dell’s has basic services on offer in the region, but has not offered a full range of consultancy and professional services.

Dale commented: “Our services business continues to grow from strength to strength, so in the first half of 2009 we will be launching our consultancy practice business for the Middle East, which will strengthen our portfolio and give the kind of offerings we have elsewhere in the globe.

“We have a full services portfolio, from being able to conduct managed services for large desktop communities, through to providing remote diagnostic services through our Network Operations Centres, through to providing consultancy on assessment of IT infrastructure and how to reduce costs and optimize implementations. Certainly with the economic climate, offering consultancy services to reduce costs is going to be a requirement in the Middle East,” Dale added.

While the company was still determining the timing and headcount and infrastructure requirements for its Middle East consulting services, Dell confirmed that it would operate on a model of using both local and international resources to serve clients as appropriate.

Michael Collins, general manager of Dell Middle East said that demand for professional services was high among customers in the region.

“The discussion that we have with medium and large customers classically ends up in a service related discussion,” Collins said. “It may very well start with hardware, but it soon ends up with implementation requirements, integration requirements and consulting requirements. There are a number of hot topics whether its migration or virtualization or high performance clusters or the data centre, where most large customers are seeking assistance. Making services our priority give us the credibility in the discussion that customers want to have.”

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