By Stuart Wilson
Dell is working closely with its network of authorised channel partners in the Middle East to develop procedures for the return of battery units affected by the vendor’s global recall of 4.1 million battery packs.
Dell is working closely with its network of authorised channel partners in the Middle East to develop procedures for the return of battery units sold in the region affected by the vendor’s recent global recall of 4.1 million battery packs.
Dell has contacted all authorised channel partners in the region to inform them of the battery recall situation and provide a step-by-step detailed direction for the battery recall procedures and processes. Dell has also passed on details of the products supplied to partners that may be impacted by the recall.
Replacement batteries will be dispatched by Dell to partner premises throughout the Middle East. Partners and customers have been directed to a website, www.dellbatteryprogram.com to determine if they have any products subject to the recall. The website also includes simple instructions to follow to order replacement batteries if required.
According to Dell’s regional website, its current Middle East partner network includes Key Information Technology and Emirates Computers in the UAE and ACS, 3T, Hasoub and Al Alamiah Electronics in Saudi Arabia. Both Mindware and Al Jammaz also operate as Dell distributors in the Kingdom.
In Egypt, Dell’s partner base includes Middle East Computer Services, Hilal Computers and Mazin Computer Center while STS covers the Jordanian market. In Kuwait, Dell works with Zak Solutions and Al Alamiah Technology Group. SETS is named as Dell’s in-country partner for Lebanon with Computer Arabia covering Qatar. Local partners in Oman included ZBM, Mohsin Haider Darwish and Oman Computer Services.
The 4.1 million battery packs affected globally, which were manufactured by Sony, were sold with Dell Latitude, Inspiron and Precision notebooks. In rare cases, a short circuit could cause the battery to overheat, which under certain circumstances may pose a risk of smoke or fire. The affected batteries were shipped between April 1st 2004 and July 18th 2006. The worldwide recall is for the specified batteries only, not the complete notebook systems.