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Thu 23 Oct 2008 04:00 AM

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DNRD launches value-added digital customer services

The Dubai Naturalisation and Residency Department (DNRD) has unveiled a number of value-added customer-care automated services.

The Dubai Naturalisation and Residency Department (DNRD) has unveiled a number of value-added customer-care automated services.

Following the success of its ‘Amer' service, which provides customers with prompt answers for all their DNRD-related enquiries on a 24/7 basis, the department will now receive enquiries and requests through a variety of new media including online chatting through the website (www.amer.ae) and video calling through 3G technology on mobile phones, in addition to the Toll-free number, fax number, the website and the email address.

Customers can also follow up on the processing of their transactions through self-service kiosks that will be established in various locations to simplify procedures and provide convenient services for customers.

The kiosk allows customers to perform a variety of operations without the need to visit DNRD's counters including applying for and enquiring about visa status as well as printing their own residence visa and other types of visas.

Nationals will also have the facility to renew their passports instantly through this system.

Mobile visa service ‘M-Visa' has also been introduced at GITEX Technology Week. Upon issuance of entry visa permits, customers receive instant notifications via email and text messages in a form of a barcode. When arriving at any of the UAE entry points through Dubai, the barcode scanner set up at the DNRD checkpoints will read the details of the entry permit directly off the mobile devices of the visitors.

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