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Mon 26 Dec 2011 03:03 PM

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Du says cable cut repairs won't hit internet service

Undersea cable managed by UAE teleco's operators will take two weeks to repair

Du says cable cut repairs won't hit internet service
Osman Sultan is the CEO of Du

Du, the UAE’s second largest telecoms firm, warned users on Monday to expect internet service disruptions after two international undersea telecoms cables managed by their operators were cut, impacting service performance.

“The cable cut may affect some internet users who may witness degradation in internet speed as we expect some slowness especially in peak times,” the company said in a statement.

The first cable cut is “located in Suez, provider of which is OmanTel, and the second is located between Chennai and Singapore, provider of which is Airtel,” it added.

However, the du confirmed in an update on Tuesday that the first cable cut has been restored on late night Monday.

“Repair on the second cable is likely to take one or two weeks according to the cable operators. The cause behind the cuts was not shared by the cable operators," the company said in a statement.

"We confirm once again that there is no impact on internet usage and quality since the issue has been fully contained. We also did not receive any complaints by our customers on degradation of internet speeds experienced as a result of the recent cable cuts," it added.

Du is shifting its focus from growing mobile market share to increasing subscribers to its data package services, its chief commercial officer Farid Faraidooni told Arabian Business earlier this year.

The operator, which currently has a 45 percent share of the UAE mobile market, said subscribers to data package services is increasing four-fold.

The network currently has five million active customers in the UAE.

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charles 7 years ago

what is it with UAE telcos and cables being cut all the time?

JAY 7 years ago

WELL HERE IS ONE COMPALAIN YOUR INTERNET SERVICE SUCSK WITHOUT A CABLE CUT HOW ABOUT WITH ONE!!
I HAVE JUST CALLED AND COMPALINED AND THE TECHNICAL SPECIALIST ON THE OTHER END OF THE PHONE SERIOUSLY LAKED TECHNICAL KNOWLEDGE!!
I AM A DU CUSTOMER BY FORCE AND NOT BY CHOICE ! I WANT MY ETISALAT BACK PLEASE.....