Font Size

- Aa +

Wed 8 Jun 2011 10:33 AM

Font Size

- Aa +

Du users face immediate cut-off for late bill payments

Customers will be disconnected one day after their bill is due under new policy

Du users face immediate cut-off for late bill payments
Osman Sultan, CEO of du. The firm has introduced new rules to crack down on late bill payment
Du users face immediate cut-off for late bill payments
Du stand at Gitex 2006
Du users face immediate cut-off for late bill payments
Osman Sultan CEO Du
Du users face immediate cut-off for late bill payments
DU Stand at Gitex 2008

Du home services customers who do not pay their bill on time will have their phone and internet disconnected immediately under new rules that aim to crack down on late payers.  

The UAE’s second largest phone operator, which offers internet, television and landline services, will cut-off users one day after the due date of their bill, if they have failed to make the payment.

Customers were alerted to the new rules, which became effective on June 1, by text message.

“Now that we have developed an extensive range of payment channels, we trust that you will make a payment by the due date to avoid interruption of services,” the company said.

Users whose services are disconnected are charged an AED50 reconnection fee, according to the operator’s website.

In a statement to Arabian Business, du said customers have enough payment channels to ensure they are able settle their bills on time.

“We have established an extensive network of additional channels….hence we felt it is reasonable and fair to revert back to the standard practice of bill settlement which is normally on or before the due date of the bill,” the company said.  

Du, which broke Etisalat's monopoly in 2007, said in April it had more than doubled first quarter profit after the company registered a surge in mobile and fixed-line subscribers.

Net income rose to AED205.8m ($56m) for the quarter, up from AED97m in the year-earlier period, the company said.

The operator saw a 27.3 percent rise in fixed line subscribers to 581,500 lines at the quarter-end. The firm has an estimated 40 percent share of the UAE mobile market.

For all the latest tech news from the UAE and Gulf countries, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page, which is updated daily.
Barry Buddon 8 years ago

Poor service from a poor company. Payment channels do not work half the time and the customer service is beyond terrible.

My services will be cancelled with pleasure this week.

Dave 8 years ago

This is fine if they sort their auto payment issues. Settting up an automatic payment is no guarantee that Du will take the money. Seems like they might rather cut you off than fix their admin glitches.

bkay 8 years ago

Du does not realize that over 90% of their customers are traveling overseas throughout the year, hence not having access to payment means...and thus cut off when one comes back...this action is a disgrace, and goes beyond words..Payment means usually do not work anyway, are not accessible etc. I have no choice than to deal with DU (Emaar property). For the past 4 years DU has been to my apartment 31 times to correct, adjust, change components and network, connections...and they still want to get paid for regular services...

Disgruntled Consumer 8 years ago

No idea if it is only me but everytime I try to pay my bill on-line du's Internet site returns an error (last 5 occasions) and the autopay option has never worked properly. They also seem to believe system maintenance is an activity best carried out during core business hours so the last time I tried to pay my bill I telephoned and I was told I could not pay over the telephone at that time as the systems were being upgraded but that they would call me back - they never did. Instead they cut off my internet connection. Again I rang to pay and again they promised to call me back and again, of course, they didn't. Before getting hardcore with consumers how about fixing the website/scheduling maintenance at a sensible time to make payment options convenient - then again as an effective monopoly in my part of town you probably don't care what I think - the numerous eMails about the poor performance of theso-called blazing fast internet connection are routinely ignored. Rant over!

Bill C 8 years ago

This is al very well if they upgrade their customer service!! We have been disconnected twice because their system failed to take a payment!! The bill is paid by a standing payment on a credit card and twice their system failed in the space of 4 months. It took them 7 days each time to get the system re-connected.

Bill C 8 years ago

This is al very well if they upgrade their customer service!! We have been disconnected twice because their system failed to take a payment!! The bill is paid by a standing payment on a credit card and twice their system failed in the space of 4 months. It took them 7 days each time to get the system re-connected.

Expat 8 years ago

I think this is absurd.. The Dh.50 fee should be applied only from July onwards atleast.. Cutting off the service for non payers is fine. I hope they don't go the greedy ways of Etisalat.

British Expat 8 years ago

Thats another income stream for Du, as they know that may people will make late payments and they can charge them 50 AED for re-connection. I cant understand how it benifits Du to disconnect the service? its just extra cost. Surely there should be grace period of at least 1 week. Fedral Govt guide lines are needed to deal with situations like that to protect consumer rights.

Ticked off with DU 8 years ago

Oh how do I agree with you! I have had faced many of the same issues and really wish that I could change provider I am so fed up with DU!
Customer service....Joke!
Call you back............Joke!
Automatically debit your credit Card........Joke!
Pay at the malls ........Only if you have no life and can sit for hours!
The service is so bad I have considered moving out of my building as they are holding me hostage as to what provider I can use. DU or nothing!!

Vivek 8 years ago

du was offering 30 days plus 10 days credit terms to pay your bills. Is'nt 30 days more than enough ? One full month to receive your salary and pay off your outstanding. If you really love to accumulate debts - pay via credit card and you can get another 30 - 50 days extra time.

Its time Dubai society learnt to live within their means and avoid the debt burden on themselves and their families.