Du users face immediate cut-off for late bill payments

Customers will be disconnected one day after their bill is due under new policy
Du users face immediate cut-off for late bill payments
Osman Sultan, CEO of du. The firm has introduced new rules to crack down on late bill payment
By Claire Ferris-Lay
Wed 08 Jun 2011 10:33 AM

Du home services customers who do not pay their bill on time will have their phone and internet disconnected immediately under new rules that aim to crack down on late payers.  

The UAE’s second largest phone operator, which offers internet, television and landline services, will cut-off users one day after the due date of their bill, if they have failed to make the payment.

Customers were alerted to the new rules, which became effective on June 1, by text message.

“Now that we have developed an extensive range of payment channels, we trust that you will make a payment by the due date to avoid interruption of services,” the company said.

Users whose services are disconnected are charged an AED50 reconnection fee, according to the operator’s website.

In a statement to Arabian Business, du said customers have enough payment channels to ensure they are able settle their bills on time.

“We have established an extensive network of additional channels….hence we felt it is reasonable and fair to revert back to the standard practice of bill settlement which is normally on or before the due date of the bill,” the company said.  

Du, which broke Etisalat's monopoly in 2007, said in April it had more than doubled first quarter profit after the company registered a surge in mobile and fixed-line subscribers.

Net income rose to AED205.8m ($56m) for the quarter, up from AED97m in the year-earlier period, the company said.

The operator saw a 27.3 percent rise in fixed line subscribers to 581,500 lines at the quarter-end. The firm has an estimated 40 percent share of the UAE mobile market.

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