Municipality is to shut customer service counters for a week next month to boost uptake of e-services.
Dubai Municipality is to shut customer service counters for a week next month to boost uptake of e-services.
For the first week of June, the Municipality will only process electronic requests, although customers that do not have internet access will be able to use kiosks at the Dubai Municipality premises.
For the second part of the strategy, which will be launched in July, the offices of the municipality will be closed for one day a week until the end of the year.
, Majid al Muhairi, head of the e-government services section at Dubai Municipality, explained that people often apply online but then go to the Municipality offices to complete the transaction, particularly when it comes to making online payments.
"We want to encourage more people to use those e-services and at the same time to reduce the number of visits to Dubai Municipality premises. We think this will be a very good approach to really enhance the use of e-government facilities," he said.
Dubai Municipality began offering electronic services in 2000. It currently offers 95% of its services online and plans to reach 100% by the end of the year.
Al Muhairi said the municipality would be taking a gradual approach to phasing out manual processes. "Some customers want to come and visit, others don't want to use online so still we are taking it by phases," he said.
He added Dubai Municipality was planning to offer incentives to spur people to use its online services, but that concrete details of these were not yet available.
Internet penetration levels in the UAE for 2006 stood at around 35%, according to the Arab Advisors Group.