By Imthishan Giado
Infrastructure is designed to assist in quick adoption of services corresponding with changes in the market.
Financial institution Dubai Bank has finished installing a new integrated IT infrastructure, which is designed to assist in the quick adoption of services corresponding with changes in the market.
Integrating partner LINK Development built the system for Dubai Bank, which is designed to readily accept changes in back-end systems and integrate new customer communication channels. The new system consists of a middleware solution, known as an enterprise service bus, which serves as the main hub between the back-end systems – such as the core banking, covered card and CRM systems – and the various corporate and retail communication channels such as Internet, mobile, ATM and tele-banking.
After completing the integration layer in just 70 days, the bank launched its Internet banking portal, followed by a tele-banking service. The project also involves what Dubai Bank claims is the first implementation of Microsoft BizTalk Server 2006 in the Middle East.
"This middleware solution drew on our competence in the area of business process integration and leveraged our highly skilled development team,” explains Sherif Dahan, gulf territory manager of LINKdotNET, parent company of LINK Development.
Faizal Eledath, Chief Information Officer at Dubai Bank commented: “Strong customer service is probably the most important competitive advantage of a bank today, and banks are relying on technology more than ever before to deliver this. With an increasingly demanding customer base, it has become imperative for banks to deliver their services through a multitude of channels at any time and place of the customer’s choosing.”
“We needed an IT infrastructure that not only integrated our various IT systems, but also easily enabled adoption of new service delivery channels like Internet and mobile banking. We wanted an infrastructure that is scalable and secure and would give us an edge in the future,” he adds.