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Sun 1 Apr 2007 02:23 PM

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Dubai hosts International Airport Service Quality Awards

Abu Dhabi International Airport was amongst the winners at the recent Airport Service Quality Awards, organised by Airports Council International (ACI).

Abu Dhabi International Airport was amongst the winners at the recent Airport Service Quality Awards, organised by Airports Council International (ACI).

The awards ceremony, which took place in Dubai's JW Marriott Hotel, honoured the customer service efforts of airports throughout the world, based on the results of ACI's 2006 passenger survey.

Abu Dhabi International Airport beat the competition and bagged the award for Best Airport in the Middle East and Africa. It also received the Airport People Award for having the most helpful airport, airline and security staff in the Middle East and Africa.

"It is indeed a welcome development," commented HE Khalifa Al Mazrouei, chairman and managing director, Abu Dhabi Airports Company (ADAC). "We are happy to know that our customers appreciate what we are offering them. This recognition will drive us to further enhance our services to improve our customer satisfaction."

Dubai International Airport also proved a winner at the event, receiving the Director General's Special Recognition Award for showing leadership, innovation and commitment to airport service delivery.

However, the Asia Pacific region received the biggest awards of the night, with South Korea's Incheon International Airport judged Best International Airport, followed by Hong Kong and Kuala Lumpur in second and third place - the second year in a row that Asia Pacific airports clinched the top three positions.

"Those airports that participated in the Airport Service Quality Awards have made a special commitment to customer service improvement by measuring how passengers respond to services on offer and benchmarking their facilities against other airports around the world," said Robert Aaronson, ACI's director general.

"These awards recognise the airports that have received the passenger's vote of confidence. The responses suggest that the drivers for customer satisfaction appears to be a good knowledge of passenger requirements. There is no single magic bullet, it is a question of understanding passenger preferences at each airport."

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