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Tue 23 Mar 2010 01:29 PM

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Dubai launches e-Taxi service for hotels

Online booking service will be available to the public by the end of this year.

Dubai’s Roads and Transport Authority (RTA) has launched an online taxi booking service for the emirate’s hotels.

The
e-Taxi service

will be made available to the public by the end of this year, transport officials said on Tuesday.

Taxis can be booked 24 hours a day through the online portal, but the service is currently only available for hotels, a statement said.

“The RTA is always seeking to implement Dubai e-Government electronic applications through capitalising on the world’s top-notch technological solutions,” said Essa Abdul-Rahman Al Dosari, CEO of Public Transport Agency.

“The online taxi booking service is based on having the customer’s details and address saved in the Dispatch system at the Public Transport Agency; which makes it easy to process the booking in subsequent times.”

Al Dosari said the online service would dramatically cut the number of calls to the dispatch section, in turn reducing working hours of call centre staff, and customer waiting times.

He said he expected the uptake among the public to be good considering the high number of internet users in the emirate.

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Jerry Yamate 10 years ago

They don't show up when you call them, and they don't show up when you book them ahead of time. Do you really think they are going to show up when you use their computer? Come on! I think the E in e-Taxi just means your wait will be endless!

Telco guy 10 years ago

Last week i had a driver getting lost from Marina mall to JBR... a less than 5 minutes drive turned into more than 45. Yesterday my PA got a taxi who despite initial assurances could not find Media city... I hear similar stories from my acquaintances. the only drivers who know he addresses are the ones operating from the airport, The others is a hit or miss. It is not fun anymore being on a smelly tax with a clueless guy who drives like if he was not interested in living another day. I think electronic booking is the last of the priorities. Ah yes, the electronic feedback thingy,, that does not work in any taxi i ever took.

Deltasly 10 years ago

As a matter of interest with all this fancy technology being impletemented by the Dxb Taxi Co's... Has anyone - ever - seen their cab driver use the dashboard GPS to find a location? Do you think the drivers have ever been taught how to use it? No use throwing millions at 'upgrades' and 'improvements' if the technology is never used...

Telco guy 10 years ago

Deltasly, you raise a very good point. In this region there is a culture that will put the latest technology, on any project and then try to get a $4 per day guy to work it. CAPEX is seen as a matter of prestige while OPEX, specially labour costs are seen as hideous. I guess we all have theories about why is that, but whatever the reason this will drag growth and development.