By Staff writer
Freight Gate 5 marks the beginning of a product improvement program for airlines, freight forwarders and shippers
Dubai-based air services provider dnata has inaugurated a new customer service centre for export cargo customers in Dubai Airport Free Zone.
The new facility was officially inaugurated by Sheikh Ahmed bin Saeed Al Maktoum, chairman and chief executive of Emirates Airline and Group, dnata's parent company.
The launch of Freight Gate 5 marks the beginning of a product improvement program for airlines, freight forwarders and shippers, dnata said in a statement.
Spanning over 5,000 sq m with 50 dedicated staff, the centre is expected to serve approximately 700 customers a day and handle 25,000 tons of export cargo per month.
With new export counters, a cargo integrated command centre (CICC), all government agencies on its premises, a special cargo acceptance area, and a new office space for airline and freight forwarding customers, the centre ensures collaborative product delivery, it added.
Gary Chapman, president, dnata and Group Services, said: “What we see today is the result of meticulous planning, creative thinking and most of all, listening to our customers. We are looking to bring about further efficiency, cost-saving and surpass our customers’ expectations.
"We take pride in being a leader in cargo handling, and it’s important to constantly raise the bar when it comes to innovation and customer service. I believe this new centre really demonstrates our commitment to providing a secure and efficient environment for our customers’ cargo needs.”
He said the CICC will function 24/7 representing all process stakeholders and will ensure the efficient and optimal management of workforce, facilities and processes, thus increasing productivity of cargo services. It will serve to monitor, troubleshoot and enable quick-decision making to enhance movement and efficiency of cargo.
In 2016, dnata’s cargo operations in Dubai handled close to 519,928 tonnes cargo and served 402,713 customers, with exports comprising nearly 205,673 tonnes.