By Staff writer
Airline says move is part of plans to improve the customer experience
Emirates Airline has announced the extension of its online check-in to 48 hours before departure, from 24 hours, effective immediately.
Customers around the world can now check in online on both desktop and mobile devices from 48 hours to 90 minutes before flight departure, the Dubai airline said in a statement.
It said the increased lead time offers customers greater flexibility in choosing their seats, and reduces waiting times at the airport as they would already have their boarding passes before arriving at the airport.
Passengers can then drop their luggage at online check-in counters before heading straight through to immigration and security.
For flights to and from the United States, while online check-in is available 48 hours before departure, boarding passes will only be issued 24 hours in advance, the statement added.
“We have always taken into account feedback to improve the customer journey and the extension of online check-in is a result of that. By allowing check-in from 48 hours before departure we are providing our customers added flexibility to choose their preferred seats for a more comfortable journey,” said Alex Knigge, senior vice president of Corporate Communications Marketing & Brand (Digital).
Emirates said the extended check-in window is one of many features on emirates.com that aims to improve the customer experience.
Another feature is the recently introduced ‘Hold my fare’ option, which gives customers the opportunity to hold their reservations and lock in competitive Emirates fares for a nominal fee. This feature has now been extended to 72 hours.