Dubai scores 89% on happiness index for government services

Vote involved more than 2 million customers of 38 public entities over 9 months
Dubai scores 89% on happiness index for government services
(Bloomberg Images)
By Lubna Hamdan
Sun 29 May 2016 04:51 PM

Government services in Dubai have scored 89% on the Smart Happiness Index following votes of over two million customers of 38 government entities in the past nine months, revealed Ruler of Dubai Sheikh Mohammad at a meeting on Saturday.

The index measures the public’s satisfaction with government services and is part of Dubai’s plan to become the world’s happiest city by 2020.

“We continue to strive to be the happiest city. Adopting our happiness agenda with over 84 initiatives to instil and measure happiness, we ask God to help us serve our country and people,” said Sheikh Mohammad on his official Twitter account.

Government bodies that scored well on the index included the Dubai Customs Department, Dubai Roads and Transport Authority (RTA), Dubai Electricity and Water Authority (Dewa), Knowledge and Human Development Authority, Dubai Courts, Dubai Police, and Dubai Municipality.

Sheikh Mohammad first launched the Smart Happiness Index last year to guarantee the wellbeing and happiness of customers using government services. However, he said the goal is to apply it to the private sector and other areas.

“The happiness of customers should also be the target of the private sector and all community entities. Our national agendas at all sectors are driven by the wellbeing and happiness of our citizens and expatriates,” he said at the meeting, during which he also approved the Dubai Happiness Agenda, which comprises 16 programmes under four themes that involve 82 projects to be set in the city.

The happiness index is part of Dubai’s plan to become the world’s happiest city by 2020. It revealed that the happiest hour for the public in Dubai is 10am on Tuesdays.

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