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Thu 11 Aug 2016 09:41 AM

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EK521 passengers to receive compensation, Emirates confirms

Reports claim those aboard crashed plane would be given $7,000

EK521 passengers to receive compensation, Emirates confirms

Emirates airline has confirmed it has “offered financial assistance” to passengers on board flight EK521, which crash-landed at Dubai International Airport last week.

Reports claimed the airline offered $7,000 (about AED26,000) to those on  the flight from Thiruvananthapuram in India. All 300 passengers and crew survived the incident, though an Emirati firefighter died during the rescue operation.

An Emirates spokesperson confirmed passengers would be compensated but did not reveal the amount.

“We remain in contact with the passengers and can confirm that Emirates has offered financial assistance to meet their immediate needs,” said the statement. “This includes support for their lost baggage items, as access to the aircraft is still highly restricted while investigations are underway, as well as medical expenses and other incidental expenditures. We are also refunding their tickets.”

Reports on Thursday morning said some passengers had received emails from the airline, informing them they would receive $7,000 in compensation.

Dr Shaji Kochukutty, who was aboard EK521 with four family members, told Gulf News he received an email from Emirates on Tuesday.   

“I just glanced through it and understood there is a compensation of $7,000 per passenger, including for the lost luggage and other damages,” he said “I have not shared the details with my family. I have been very busy and thought of reading the details properly on the weekend and replying to them after that.”

However, some other passengers said they were yet to receive any contact from the airline, according to the report.

“I had made a couple of calls to Emirates and they asked to send an email with details of my wife and children who were on the plane,” said Aju Ninan, of Abu Dhabi. “But neither my wife nor I have received any reply from them yet.”

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