By Courtney Trenwith
Airline president insists partnership with financially troubled Qantas is "working" and will be deepened further
Tim Clark has again insisted Emirates Airline's partnership with financially troubled Qantas is "working" and said it would be deepened further once the Australian carrier improved.
Qantas has recorded ongoing losses of hundreds of millions of dollars and announced 5,000 job losses in one if its worst periods in the national carrier's history.
The losses were revealed shortly after Qantas and Dubai's Emirates launched a significant partnership in March 2013 that saw the airlines codeshare and Qantas relocate its second hub to Dubai from Singapore.
"It's unfortunate this has all happened when we started a year ago," Clark told Arabian Business on the sidelines of the International Air Transport Association annual general meeting.
"Alan and his team have had a lot of difficulties trying to keep his team intact."
But he insisted the alliance was working as expected.
"We have no problems at all; the aircraft are coming through, operating as they said they would do, the A380s are there, and it works for us."
Clark said the relationship could be strengthened further once Qantas was in better shape.
"There's always room [to strengthen the partnership]," he said.
"They're having a few difficulties so obviously their mind is on trying to get the business into good shape, but once they do that we'll probably take it a bit further."
He declined to comment on how it could be deepened.transport news from the UAE and Gulf countries, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page, which is updated daily.
Emirates may not have problems with the Qantas alliance but its passengers do. Poor service from a failed national carrier supplementing Emirates service. The DXB - UK leg is a joke with those buying tickets from DXB paying more than those transiting through DXB from Australia for at best a mediocre service from Qantas. I have travelled twice now on Emirates tickets on a Qantas flight and never again. Qatar, BA and whoever else can gain my frequent business class travel.
Yes Emirates made a huge mistake in forming this alliance.
I experienced their (Qantas')callous attitude early this year when my son was returning to UK from Dubai and had a confirmed ticket but
they tried to deny his boarding. Initially they offered usd 400 as compensation if he would fly the next day. Then the lady at the counter said it was normal for airlines to overbook. When we refused to leave the counter they finally gave in and he boarded at the very last minute. And as punishment further delayed us bu making us pay for 2 kilos extra. Allowed weight was 30 he had 32.
What is upsetting is the way we were treated. I complained to EK and after over a month got a call from EK apologising but refusing to reply in writing
It is normal for all airlines to overbook their flights, as there is a certain percentage of no-shows for every flight. Even your precious Emirates does this as a SOP.