Emirates launches new Hold My Fare option for passengers

Website feature allows customers to book and lock in fares while they plan their travel itineraries
Emirates launches new Hold My Fare option for passengers
By Staff writer
Fri 19 Jun 2015 08:55 AM

Emirates Airline has announced a new website feature that allows customers in select markets and the UAE to book and lock in fares while they plan their travel itineraries.

Hold My Fare is a new feature on emirates.com that offers customers the opportunity to hold their reservations and lock in competitive fares for up to 48 hours for a nominal fee, which is calculated based on the booked route or destination and applies to every passenger except infants.

Emirates said it is the first airline in the region to introduce this online service to customers.

To lock in the best fare and preferred flight, customers are asked to authorise the reservation, which will then be held on their credit card. The fee is released back to customer’s credit card if tickets are paid for within 48 hours.

Thierry Antinori, executive vice president and chief commercial officer, Emirates said: “Emirates is committed to finding innovative ways to make the online booking experience even more convenient. With ‘Hold My Fare’, we are providing our customers added flexibility to firm up their travel plans at their own pace.

"Customers can finalise the details of their journey, organise accommodation with their travel companions or family with the peace of mind that their preferred flights won’t sell out and that they are guaranteed that their fares will not be affected.”

Customers also receive a booking confirmation email after they have used Hold My Fare, with information on when the booking will be held until, as well as instructions and links to the Manage a booking page on emirates.com when they decide to pay for their flights.

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