Dubai Electricity and Water Authority (DEWA) has signed an agreement with global money transfer firm Western Union that will allow customers to collect their security deposit refunds from locations around the world.
Customers will be able to request for the refund of their security deposits through DEWA’s website or smart app and choose Western Union as the pay-out option.
Once the customer receives confirmation from DEWA that their deposit is ready for collection, the money will be available from Western Union agent locations in the UAE or around the world within minutes.
DEWA said the move is part of its efforts to save customers time and to reduce the number of visitors to government centres by 80%, as directed by Sheikh Mohammed, Ruler of Dubai.
"This agreement with Western Union is part of our efforts to work with government and private organisations to provide various options and innovative services to our customers," said Saeed Mohammed Al Tayer MD & CEO of DEWA.
"Now, DEWA’s customers who do not wish to transfer the security deposit to another account, can request a deposit refund through Western Union and receive the money from any of its branches or agents around the world."
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