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Sun 17 Nov 2019 11:45 AM

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DEWA cuts connection time to five days

DEWA will also continue to waive deposits and charges for the connections

DEWA cuts connection time to five days

Connections of up to 150kW for commercial and industrial customers previously took seven days.

Dubai Electricity and Water Authority (DEWA) has cut the time taken for new connections of up to 150kW for commercial and industrial customers from seven to five days.

It will also continue to waive deposits and charges for the connections.

“The move to reduce the time for the one-step process to complete new connections in just 5 days is one of the ways DEWA is helping industrial and commercial customers,” said Saeed Mohammed Al Tayer, MD & CEO of DEWA.

The UAE, represented by DEWA, has the shortest time in the world to get electricity according to the World Bank’s Doing Business 2020 report, which has set a measure of 18 days to get 100 percent in the time indicator for Getting Electricity.

DEWA also revealed it has achieved the lowest customer minutes lost per year (CML) in the world of 2.39 CML, compared to 15 minutes recorded in Europe.

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