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Thu 10 Sep 2015 01:51 PM

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Etihad says set to introduce new baggage policy for passengers

Abu Dhabi airline says most routes will now operate on a piece concept basis rather than weight

Etihad says set to introduce new baggage policy for passengers

Etihad Airways on Thursday said it will introduce new baggage policy enhancements in conjunction with the launch of its new Fare Choices tariff structure, effective for tickets issued on or after September 14.

Most routes will now operate on a piece concept basis. This means that customers are entitled to one, two, or three bags, depending on their Fare Choice, route, and Etihad Guest membership status. 

As part of the policy change, the cost of excess baggage will be dramatically cut on the majority of fares. On some routes the cost of buying an additional 23kg piece of baggage will be reduced by up to 90 percent, with a further reduction of up to 30 percent if pre-purchased directly with Etihad Airways up to 24 hours before travel.

Etihad said the new policy has been introduced to respond to individual customer needs with greater flexibility and to more closely align Etihad Airways with other Etihad Airways Partner airlines.

Peter Baumgartner, Etihad Airways chief commercial officer, said: “In line with industry best practice, we are moving to a fair and transparent baggage concept. Our new Fare Choices are an easier way for guests to understand what they are paying for, offering clearer pricing, and the flexibility which best suits their travel plans. This also applies to their baggage requirements.”

Members of Etihad Guest, Etihad's loyalty programme, will especially benefit from the new baggage concept, as higher tier members now receive an extra bag or additional weight allowance depending on the market and route.

The new baggage policy includes increased allowance for Economy Value and Economy Freedom guests on certain routes from 30kg to two pieces of baggage at 23kg per bag – a total allowance of 46kg.

On selected routes, the Economy Class allowance has been increased for all fare choices from 30kg to two pieces of baggage at 23kg per bag. 

In premium cabins on certain routes, the allowance has been increased from 40/50kg to two pieces of baggage at 32kg per bag.

Etihad Gold and Platinum members will receive one extra piece of baggage at 32kg on piece concept routes, compared to 15kg and 20kg respectively previously.

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