By Parag Deulgaonkar
Abu Dhabi-based airline says will now offer 24/7 service via its digital platform
Etihad Airways has closed all its ticketing offices in India and is now providing reservation facilities in the country through its online channels, according to a company spokesperson.
“As part of our commitment to service guests round-the-clock, Etihad is increasing its service delivery by switching to a 24/7 support operation,” a spokesperson told Arabian Business.
“Our staff at the 24/7 service centre are fully equipped to help with all new bookings and re-issuing of tickets, ensuring guests continue to get the same level of service that they were offered by the ticketing offices, which have now closed.”
The change reflects growing demand where guests required 24/7 access and the use of digital platforms to book and amend their travel requirements when flying with Etihad, the spokesperson added.
The 24/7 toll free numbers in India are 1800 22 3901 and 1800 209 0808.
Last month, the airline revised schedules on its A380 services between Abu Dhabi and Mumbai, redeploying its super-jumbo aircraft on the Abu Dhabi-Paris route. The India route will be serviced by an A340-600 aircraft, effective July 1 until October 28.
Etihad owns a 24 percent stake in India’s Jet Airways.