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Sat 5 Sep 2009 09:30 PM

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Etisalat offers Internet upgrade up to 16Mbps

Al Shamil customers get 2-month free period after which will be charged for upgrade.

UAE telco

confirmed on Saturday that its Al Shamil customers are to be offered the chance to try a higher speed for Internet access for two months at no additional cost. The offer runs through November 30th.

For upgrade to the highest speeds of 8Mbps and 16Mbps, customers will require FTTH (Fibre to the Home) connectivity, however.

Post the offer period, customers can choose to continue with the higher speed packages, (chargeable from the third month onwards), selectively upgrade their speeds from the various available packages, or revert to their existing package, depending on their upgrade experience and requirements.

Customers can inquire about their FTTH connectivity by visiting any business centre and can upgrade their existing packages by calling 101 or visiting any

sales office.

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J Smith 11 years ago

Du has been running a 24Mb service for months. 2.82 Mb/s down!

Steve 11 years ago

Etisalat charge the highest fees for an internet connection compared to other developed countries yet offer the poorest line speeds and connectivity. In the UK when the network was improved my ISP offered a free upgrade to 24 Mbps without me even asking - its called customer service - something I am afraid that Etisalat don't have in their vocabulary. When will the countries leaders wake up and realise that the lack of a good IT infrastructure is holding back the country from major overseas investment Notice that Etisalat fail to mention what the costs of this "free" but temporary upgrade will cost after November ?

Adam Lowry 11 years ago

I remember at the start of the year, the Etisalat chief said that Etisalat was not affected by the global downturn, as opposed to global downturn. Erm...maybe because people here don't have a choice. That whole blackberry spyware scandal. They give one delayed response which is to deny that their upgrade was spywear, when Blackberry and all leading experts confirmed 100% that it was. After that, as per usual Etisalat remains silent in the hope to quiet down the critics. And today this, upgrade to 16mps. This was perhaps an upgrade 5 years ago for most countries. And to think they're going to charge for it, is truly hillarious.

Jonathan 11 years ago

Agree with Steve 100%; when I was in the UK around five years ago, when broadband was much more expensive than it is now, there were still ISP's that offered 20MB connections for 20 pounds. This in the UK, where things are supposed to be outrageously expensive compared to the rest of the world. Imagine most people's surprise when they realise Etisalat gets away with charging people 40 pounds for a ONE MEGABYTE connection. Absolutely ridiculous, and it's shocking they get away with it due to the lack of competition. At the very least, customers on 1MB should be upgraded to 2MB for free (in the UK I had a similar upgrade from 4 to 8MB at no cost) as the technology has developed so much since when Etisalat first started charging these usurious rates around 5 years ago (and haven't reduced them a dirham since).

J.Lantern 11 years ago

I can only post two lines sorry.. the etisalat connection here can't handle any more....

Christy 11 years ago

Congrats Etisalat - you can proudly say that your profits doubled even in the face of recession - after all we have no other choice than to do as we are told by your monopolistic policies.

WHATAN 11 years ago

Every current user should be upgraded at no cost, unless of course it is true that they cannot handle it!!

Jebel Ali Baba 11 years ago

Etisalat offers an internet performance ranked 99th and 129th place in the world only (source: http://www.speedtest.net/global.php). But therefore the ask five times as much for it as european or american Internet providers. This is how they generate their profit. But applying for the new 16Mbit lines one gets the information that only sertain areas are supported and no information about the other areas is given. I think it is a PR gag to show off and again no real custmer service. Etisalat cannot even handle durrent connection problems and so not react at complaints filed weeks ago. Etisalat should get the award of "The Worst Telco Company of the World" year by year.

Nizam 11 years ago

We have applied for Telephone connetion in the Building and awaiting for last 3 months. Etisalat response is just await we are awaiting for material. What a Irresponsible behaviour of the Country telecom company?

Harry winston 11 years ago

I have Etisalat (not by choice). I subscribe to their so called family calling plan, where for only one selected overseas number i get 30% off, but for all other calls (local and internationa) i get charged 10% extra(110%). Its like having a sale where one item is 30% off , but all other items are 10% extra!!!