By Laura Barnes
Local courier company sets up in the region providing express and three hour 'bullet' services across the UAE
FastExpress has become the latest entrant into the UAE’s fiercely competitive courier market. The company, which received an initial investment of US $2 million from its parent company Emirates National Group (ENG), began limited services three months ago, but it has now officially launched its operations.
“Our trial period is over and we have made in this time some firm contacts with clients from across the UAE, providing next day delivery and a three hour bullet service. We also offer an international service as well,” said Kartik Pandit, general manager, FastExpress.
Operating out of offices in Dubai and Abu Dhabi, FastExpress is concentrating on the local UAE market especially, providing courier services for banks, as well as transporting small parcels for a variety of industries.
“Although the document business is not as large as it once was because of e-mails and faxes, we still transport a large number of documents and this is where we hope to expand our business further,” added Pandit.
For deliveries within the UAE, FastExpress has a fleet of motorbikes that are equipped with a ‘Domestic Box’ that can hold documents and small packages up to 5kg. For international shipments, the courier company relies on larger 3PLs like FedEx and DHL, as well as a local company in India.
“We use larger 3PL companies for our international services as we have our own limits and geography. Some people may then wonder why they should use us and not the international 3PL company but it is quite simple really… We are a local company and as such we can provide personal and individual solutions for our customers,” said Pandit.
“We still provide online track and trace services for our customers, but we also have an human interface as well, which is vital for any local company, this is a customer centric business,” he added.