By Dawinderpal Sahota
Fujitsu Siemens Computers teams up with logistics company DHL on customer service initiative.
Hardware vendor Fujitsu Siemens Computers (FSC) has teamed up with logistics company DHL to launch a new customer initiative dubbed the ‘Service Express'.
The vendor claims the initiative has been put in place to provide customers with rapid collection and servicing of their FSC products without having to leave the office.
FSC customers with products under warranty can call a hotline to report a fault or request a service, and the Service Express team will collected the unit from the customer's home or office, service the product and return it within a given time frame, according to the vendor.
The service will be available to customers across the UAE with the possibility of rollout of the initiative into other Middle East markets in the near future.
"We want to offer customers peace of mind, ensuring them full satisfaction for their warranty service in this busy part of the world," said Aiham Al-Akhras, service manager Middle East at FSC. "Our strategy is to provide worry-free service solutions to further enhance our customers' confidence with Fujitsu Siemens Computers. Service express offers our customers the best of both worlds; our expertise and technology and DHL's reach to collect the product and have it returned from the convenience of their home or office," he added.
Elliott Santon, marketing manager UAE at DHL, added: "With our renowned portfolio of value-added innovative time and day definite products, coupled with our extensive network, we are committed to providing the most convenient service and enhance the comfort level of Fujitsu Siemens Computers customers."