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Sheikh Mohammed, Ruler of Dubai, launched a new centre staffed by smart robots, that unites 14 government agencies under one roof.
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'Service 1', the new centre in Emirates Tower, uses the latest technology to make bureaucratic services quicker and more efficient, by scaling down operations to a single platform and portal, with one employee serving 14 government agencies, Sheikh Mohammed said.
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"The centre will be a laboratory to test all the suggestions of the public and will include a platform to bring together the public with the government to discuss ideas on a daily basis."
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Services offered by the centre span 14 federal and local government agencies, and aim to reduce the number of customer visits by offering bundles of packages to customers.
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The first phase includes a package that combines the ‘Mabrouk Ma Yak’ bundle of services for new-borns, Mabrook Ma Dabrat to serve new marriages and enable the couples to complete their marriage contract in one visit, and another bundle offering employment services.
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Sheikh Mohammed stressed the need for a consolidated model to bring new levels of efficiency to UAE government services.
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"We want the client to experience a different environment in the service centres, a comfortable and flexible one, employing advanced technologies and turning them into easy-to-use tools enabling the customer to get the service through one visit," he said.