Revealed: how AI will transform Dubai ambulance services

Immediate Response project aims to transforms every Dubai resident into a potential lifesaver
Revealed: how AI will transform Dubai ambulance services
By Sam Bridge
Fri 15 Jun 2018 12:52 AM

Dubai Corporation for Ambulance Services (DCAS) has developed the Immediate Response project under the umbrella of the Dubai 10X initiative.

The project features an application that uses artificial intelligence (AI) to help volunteers identify patients’ emergency cases and guide them through the necessary procedures to help save their lives while waiting for the ambulance.

DCAS said the project, in partnership with the Dubai Future Foundation, transforms every Dubai resident into a potential lifesaver.

A prototype service will first be launched to fine tune the service which will be implemented within two years in coordination with Dubai Police, Community Development Authority, Dubai Health Authority, Telecom Regulatory Authority, Federal Authority for Identity and Citizenship, health insurance companies and application developers.

The Immediate Response project is one among several 10X initiatives in Dubai which aims to achieve today what other cities around the world will achieve in 10 years.

“We endeavour through this project to transform every resident and visitor in Dubai into a versed lifesaver to enhance the quality of ambulance services by speeding up the response time to less than four minutes,” said Khalifa Al Drai, executive director of the DCAS.

“Reducing response time is one of the challenges faced by ambulance services globally. A response time of four minutes has never been achieved by any ambulance service.

"However, through this innovative project, DCAS will be able to provide immediate help in vital areas in Dubai, surpassing the initial target of four minutes by integrating savers from the community and utilising smart systems based on AI and VR to harness residents’ skills,” added Al Drai.

The project employs AI to analyse patients’ health and predict their medical case, providing community members with appropriate treatment guidance. The volunteers will get additional support through a video call option with the medical team.

“Our project will transform ambulance and healthcare services in an unprecedented way, taking advantage of current challenges – which include cultural diversity and residents’ density in Dubai that make it hard to identify exact locations, as well as low awareness levels of first aid services in cases that require emergency interference – and turning them into an opportunity to develop and advance medical and healthcare services in Dubai,” he added.

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