Computer aided facilities management system to automate and streamline service delivery by scheduling tasks and coordinating staff using GPS enabled handheld devices
UK services giant Serco has announced a partnership agreement to transform facilities management and patient-facing services at a hospital in Jeddah.
The FTSE 250 outsourcing firm and Dr Soliman Fakeeh Hospital (DSFH) signed the five-year deal in the presence of Philip Hammond MP, the UK's Chancellor of the Exchequer.
Serco has been working with the hospital group for six months to design a new integrated service methodology, developing plans for major efficiencies and service improvements.
The agreement covers 12 service lines within the hospital including VIP services, maintenance planning and implementation, infection control, cleaning technology & QA, portering and helpdesk.
In addition, Serco said it is implementing a computer aided facilities management system across all service lines to automate and streamline service delivery by scheduling tasks and coordinating staff using GPS enabled handheld devices.
It is anticipated these new methods of working will result in improved performance management and increased levels of care and patient satisfaction, with a 30 percent decrease in the need for reactive maintenance and a 20 percent improvement in asset availability throughout the facility.
Edward Gallagher, managing director at Serco Middle East, said: “Through years of specialist work in the healthcare market coupled with research done by Serco in the major hospitals we are working within, there is clear evidence behaviours, interactions and positivity with patients impact upon patient mood, experience and even time to recovery.
“We are delighted to announce our agreement today to deliver innovative changes in partnership with Dr Soliman Fakeeh Hospital and its outstanding, forward-thinking leadership.”
Philip Hammond said: “We are ambitious for growing trade and investment opportunities between the UK and Saudi Arabia. This new agreement is a positive example of British expertise benefiting the Kingdom and a demonstration of continued international confidence in the UK economy.”