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Wed 11 Mar 2020 02:15 PM

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Dubai to offer free 24/7 Covid-19 consultations with doctors

Dubai Health Authority says service will be provided via its Doctor for Every Citizen telemedicine initiative

Dubai to offer free 24/7 Covid-19 consultations with doctors

All Dubai residents can now contact Dubai Health Authority (DHA) doctors via video and voice calls for free 24/7 consultation and queries regarding Covid-19.

The DHA said on Wednesday it is providing this service through its Doctor for Every Citizen initiative, which was launched in December.

The initiative, which initially provided family medicine consultations for Emiratis, will now provide free consultation to all Dubai Residents for Covid-19.

Dr Manal Taryam, CEO of the Primary Healthcare Sector at the DHA said that the authority will use telemedicine - which refers to remote clinical healthcare facilitated through apps, calls, and video calls — to provide the public with consultation from certified DHA physicians.

Residents who want answers to their health queries from official sources or are concerned about any symptoms they have can also contact the Doctor for Every Citizen service, she added.

“This will especially benefit residents on self-quarantine at home as they will be able to get any health-related queries they may have, answered without leaving the comfort of their homes,” said Taryam. 

SHe added that the Doctor for Every Citizen initiative will cover initial consultation and follow-ups where the physician uses a telehealth platform to communicate with the person while viewing his or her medical record. The physician will also be able to request lab and radiology tests as well as issue electronic prescriptions.

Under the new service, the public will have 24/7 access to doctors, specialists and consultants who are DHA certified and trained on using telehealth.

To access this service residents can download the DHA mobile app and sign up. They then have to book an appointment for the service by calling the DHA toll-free number 800 342.

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