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Sat 21 Nov 2009 10:02 AM

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High quality services for UAE pilgrims in Medina

UAE Haj Mission official inspects residential buildings in Medina meant for UAE pilgrims.

Head of the UAE Official Hajj Mission Mohammed Obeid Al Mazrouie toured accommodation complexes which house UAE pilgrims in the holy city of Medina this week, to get first-hand information about services provided by Hajj contractors to them, according to a WAM report.

''The overall condition of the UAE pilgrims in Medina is a source of proud in terms of the high quality services delivered to UAE pilgrims,'' he said after his tour.

He added that inspection tours of the residential buildings and meetings with UAE pilgrims residing in them had affirmed that every pilgrim ''is receiving proper care and services at the highest standards''.

On the role of his mission on supervision of Hajj campaigns, Al Mazrouie said '' Hajj operators who comply with regulations and contractual agreements with pilgrims will be rewarded while non-compliant ones will be held accountable under the penalty code enacted by the General Authority of Islamic Affairs and Endowments''.

Meanwhile, a number of pilgrims interviewed by the Emirates News Agency (WAM ) have affirmed that they had been receiving high quality services since they arrived here. They said that the hajj operators they signed contracts with had honoured commitments stated in the contract in terms of housing, food and trips to the holy sites in Medina.

Obeid Hamad Al Za'abi, head of the Mission's team in Medina, has emphasised that his team did not register any violations against the 50 hajj operators who have arrived from the UAE so far. ''We haven't received any complaint about lack of services or any other lapses from the side of operators,'' he noted.

He added that a questionnaire was distributed to pilgrims as part of efforts to assess performance of those operators. ''Based on findings of the survey, the Authority will determine the course of actions against the erring operators who could face financial fines or have their Hajj license been revoked, '' he explained to the newswire.

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