The bank tweeted that it was rectifying an "issue" related to some transactions made earlier in December
HSBC has refunded UAE customers who were overcharged on credit card purchases due to a technical malfunction, the bank said on Friday.
In a December 8 tweet, HSBC UAE noted that it had “identified an issue related to some transactions made on the 2nd of December on HSBC Visa cards.”
“We are in the process of rectifying the issue and want to assure our affected customers that we will reverse any incorrect amounts including any related fees and charges,” the tweet added.
The next day, HSBC again tweeted that is was “working on rectifying the issue.”
The HSBC tweets followed a number of tweets from customers noting they had been overcharge and expressing dismay at the bank’s initial response.
“Is it normal for HSBC UAE to take all their customer’s money?” read one tweet. “What kind of technical difficulty is this?”
Notice: we have identified an issue related to some transactions made on the 2nd of Dec on HSBC Visa cards. We are in the process of rectifying the issue and we want to assure our affected customers that we will reverse any incorrect amounts,...— HSBC UAE (@HSBC_UAE) December 8, 2017
fees and charges that resulted from this issue. We regret any inconvenience caused— HSBC UAE (@HSBC_UAE) December 8, 2017
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Notice: We have identified an issue with some transactions being incorrectly billed to our Visa card holders for certain dates. We are working on rectifying the issue and we want to assure our impacted customers that any incorrectly billed amounts will be reversed...— HSBC UAE (@HSBC_UAE) December 9, 2017