Empost, the UAE’s national courier company, is splashing out US$1.6m to install advanced IT communications systems from Cisco Systems in its 425-strong fleet of delivery vans and motorcycles.
The project forms part of its ongoing efforts to improve efficiency and customer services. Under the upgrade plan, Empost courier vehicles will be equipped with wireless communications technologies including a GPRS mobile data service and GPS satellite-based navigation systems plus up to date messaging and tracking systems.
The system, provided by Cisco, updates itself automatically and will also include a billing programme making it easier for Empost customers to pay online. Sultan Al Midfa, CEO of Empost, said: “As the country’s leading provider of courier services, Empost is strictly committed to offering the UAE’s growing corporate, business and resident communities innovative, world-class services adapted to their evolving needs.
“In keeping with its strategic plans, Empost strives to adopt international best practices in the industry to improve the quality of services in the country and extend the reach of its services to cover more international destinations.”
He added that the new communications system would make its services speedier, more reliable and more efficient and allow customers to track parcels and documents with “ease and precision” meeting the demands of a “fast-paced global economy.”
To help its employees adapt, Empost will conduct training sessions for more than 700 of its staff both inside and outside the UAE.
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