New CEO Matt Frost says that online food delivery services are "inevitable" for Spinneys
Spinneys is conducting a feasibility study to explore the possibility of bringing an online grocery service to the UAE market, incoming CEO Matt Frost.
Speaking to reporters in Dubai, Frost – who takes over from current CEO Jannie Holtzhausen on January 3 – said that the move could take place in the “next few years”.
“For a business of our size, trying to operate in a world that is moving at the pace that it is and the changing nature of what customers want, whether they can click online, we’re going to have to figure all those things out,” he said.
“Inevitably, I think we will find a way of delivering online, but we need to do it in a way that is sustainable for the business and also accept that the speed of technology means that we will need to find people to work around us who are able to keep us on the front foot,” he added.
Jannie Holtzhausen, for his part, said that he also sees an opportunity in delivering pre-packaged meals to consumers.
“It’s more complex because you have to have the [back-end] capability of putting that together,” he noted. “I think there is something in that, for both the consumer, and also it may be financially viable for us. That is something we look into on a regular basis.”
Both Holtzhausen and Frost also dismissed rumors that Majid Al Futtaim was preparing a bid to acquire Spinney’s, with Holtzhausen speculating that simple office gossip may have spurred the rumors.For all the latest retail news from the UAE and Gulf countries, follow us on Twitter and Linkedin, like us on Facebook and subscribe to our YouTube page, which is updated daily.