Careem and Hala have matched all customer tips made on the app across the UAE, Pakistan, Jordan, Qatar, Kuwait, and Bahrain to recognise the hard work of their ride-hailing and delivery captains.
The companies totaled the amount of customer tips collected across Careem and Hala during the holy month of Ramadan, and then doubled them, to offer $352,280 (AED 1,293,929) to their cab drivers and delivery riders.
The managing director of Mobility at Careem, Bassel Alnahlaoui, said: “We want to thank our customers for their generosity to captains during the holy month of Ramadan.
“Our captains work hard to simplify people’s lives every day and we are pleased to deliver AED 1,293,929 to them by matching tips across the UAE, Pakistan, Jordan, Qatar, Kuwait, and Bahrain.”
The CEO of Hala, Basil Hovakeemian, added: “We are proud of our Captains who work tirelessly to bring people together during the holy month of Ramadan.
“It means a great deal to us that our customers can acknowledge the dedication and hard work our Captains put in each and every day”.
Customers tipped captains on the app for rides after the completion of a ride and for food and grocery deliveries at order checkout.
Careem and Hala then matched the amounts tipped, putting both 100 percent of each customer tip and another 100 percent match in each captain’s weekly pay throughout the month.
During Ramadan, Careem also paused orders for food in all markets for 30 minutes to enable captains to break their fast during iftar time.
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