Reminder: all Dubai call centres to close on Thursday

A Day without Service Centres initiative aims to encourage residents to turn to smart channels
Reminder: all Dubai call centres to close on Thursday
By Staff writer
Wed 25 Oct 2017 01:28 PM

Dubai will close all its service centres for one day on Thursday to encourage customers to turn to smart channels to complete government services and transactions.

Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, approved the A Day without Service Centres initiative last month.

Launched by Dubai Department of Finance (DOF), transactions requiring payments at customer service centres operating in Dubai will be stopped for the day.

The first of its kind across the region, the initiative is aimed boost the use of government apps and e-services, and all physical and cash transactions conducted by state departments concerned will be suspended while all walk-in customers will be advised to use smart channels.

Cashier counters will not be accepting cheques on Thursday and clients will be required to either pay online by using a credit card or by depositing cash or cheques in relevant banks.

“Instantly, all government entities across Dubai Government have started cooperating to make the initiative a success," said Abdulrahman Saleh Al Saleh, DOF director general.

The initiative will be held annually and will expanded across a number of days, a statement said.

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