Department of Government Enablement (DGE) has marked a landmark year as Abu Dhabi pushes ambition to become the world’s first AI-native government by 2027, highlighting progress driven by whole-of-government collaboration across services, digital infrastructure and human capital.
In 2025, Abu Dhabi moved decisively from vision to execution, scaling sovereign digital infrastructure, deploying real-world AI use cases and investing in the skills and capabilities of its people.
This human-centred approach underpins the Abu Dhabi Government Digital Strategy (2025–2027), ensuring innovation advances alongside trust, accessibility and compassion.
Abu Dhabi Government Digital Strategy
In January 2025, DGE launched the Digital Strategy, backed by AED13bn ($3.54bn) in investment. The programme targets 100 per cent end-to-end digitisation of government processes, deployment of more than 200 AI solutions across government, full sovereign cloud migration and the introduction of a unified ERP system.
The strategy is projected to contribute AED24bn ($6.53bn) to GDP and create 5,000 new jobs, supported by a future-ready skills agenda designed to strengthen leadership, talent and digital confidence across all government entities.
Ahmed Tamim Hisham Al Kuttab, Chairman of the Department of Government Enablement – Abu Dhabi, said: “In Abu Dhabi, we are building the government of the future, where AI is intrinsic to its foundation. And in 2025, we proved how this isn’t a distant vision, it’s our daily reality and already changing the lives of millions.
“I am deeply proud of what we have achieved at DGE and in collaboration with other Abu Dhabi Government entities and ecosystem partners. Everything we build comes back to one question: how do we make people’s lives easier? Momentum is building, and Abu Dhabi is leading as we strengthen our position as the global benchmark for an AI-native government.”
AI in Abu Dhabi
TAMM, Abu Dhabi’s AI-powered super app, emerged as a global symbol of the emirate’s leadership in 2025. The platform won three major awards:
- Best e-Government Project at the UN-backed WSIS Prizes 2025
- Best Comprehensive Government Application in the GCC at the Gulf Digital Government Awards
- Excellence in AI-Powered Services at the UAE AI Awards
TAMM now serves 3.8m users across more than 1,150 services in 90-plus languages. The platform resolves 95 per cent of requests through AI and has completed more than 1.9m service cases via conversational AI.
The launch of TAMM AutoGov, described as the world’s first AI public servant, marked a shift from reactive to anticipatory services by automatically managing licence renewals, medical appointments and other recurring needs without user prompts.
Dr. Mohamed Al Askar, Director-General of TAMM, said: “By eliminating over 36m customers visits annually and resolving 90 per cent of requests within one day, we are creating a government that doesn’t just protect people’s time, it gives it back. With a 92.5 per cent user satisfaction rate, TAMM demonstrates that exceptional public service is our daily reality in Abu Dhabi.
“It has been another remarkable year for TAMM, and we are only getting started. In 2026, we will push even further as we scale the next frontier of proactive, AI-native experiences for every community we serve.”
People-centric approach
Abu Dhabi’s transformation has been driven by its people. In 2025, 95 per cent of public sector employees completed AI training, creating one of the most AI-literate government workforces globally.
The year also saw the launch of the Al Jadaara Leadership Development Programme, recognising top-performing public sector talent and reinforcing the government’s focus on digitally confident leadership for an AI-powered era.
Chief Digital and AI Officers were appointed across every Abu Dhabi Government entity, embedding AI leadership within organisations and marking one of the most significant structural changes of the year. In parallel, the rollout of AI Majalis across the emirate established inclusive learning hubs to equip citizens and residents with baseline AI skills.
Wesam Lootah, Director-General at DGE, said: “When over 40 government entities work together with one shared vision to use AI as a means to improve the lives of every single person, transformation accelerates meaningfully.
“This year, we built the foundation for what an AI-native government looks like: secure digital identity, sovereign cloud, proactive services, and human-centred design at scale.”
Tech leadership
Abu Dhabi’s leadership was showcased at GITEX Global 2025, where the Abu Dhabi Government Pavilion attracted a record 55,000 visitors and presented 55 AI-powered initiatives and partnerships. Partnerships with Microsoft and G42 expanded sovereign cloud capability, while the Unified Government Data Centre, launched with e&, delivered secure, AI-ready infrastructure for critical government data.
The expansion of the Abu Dhabi Effortless Customer Experience Strategy, powered by more than 600,000 data points from customer feedback, resulted in 400,000 fewer service centre visits, 23 per cent fewer steps and 64 per cent fewer customer requests.
With Abu Dhabi’s population growing 7.5 per cent to exceed 4.1m residents, the emirate is set to continue attracting global talent, families and innovators. In 2026, DGE plans to expand proactive AI-powered journeys, scale enterprise AI use cases across sectors and further strengthen the sovereign digital infrastructure supporting the government’s transformation.
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