Participants will be given roles to play as travelers to test that airport staff and processes are ready for the eventual completion of Muscat's new international airport
A total of 17,000 Oman residents – citizens and expats – are being sought to give their feedback on the new Muscat International Airport, according to Omani officials.
Omani officials hope that a mix of residents, including men and women from different age groups and nationalities, participate in the “Join the Trials” campaign.
According to the campaign’s official website, the trials are “a critical phase in identifying any problem areas that need attention and validating that the facility and any staff members are ready for day-to-day operation.”
The website notes that each trial will include as many as 3,000 people and up to 10,000 pieces of luggage.
As part of the trials, each participant will be given a “role” to play, complete with a booking and destination, and will be checked-in, processed through immigration and security and back again upon their simulated re-entry into the Sultanate.
“You [the participant] might be departing to Milan, or arriving from Paris for a holiday in the Sultanate, or transiting to the USA, requiring processing through a specific control area,” the website notes. “It will be update to the airport team to guide you correctly.
“Every employee in every organisation needs to know their role, be familiar with the building and facilities and of course understand the safety features and procedures completely. Displays must show the right information, signs point to the right place and all systems be active,” the website adds.
“Passengers must arrive and depart smoothly, aircraft depart on time, and assistance be available for those with reduced mobility and other special needs. Most of all, every safety and security process from hygiene operations to sniffer dogs must be perfect.”
Once completed, the new airport – Oman’s largest ever infrastructure project – is expected to have the capacity to process as many as 20 million travelers each year.