Emirates Airline has announced the opening of its second European customer contact centre in Budapest following the launch of its new daily service to the Hungarian city.
The 300-seat facility in Budapest will support hundreds of local jobs, and represents a multi-million dollar investment by the airline, Emirates said in a statement.
The contact centre was officially opened by Laszlo Szabo, deputy Minister and Parliamentary State Secretary, Ministry of Foreign Affairs and Trade and Thierry Antinori, executive vice president and chief commercial officer at Emirates.
With the capacity to handle over one million calls and emails in multiple languages in the first year alone, the centre has a number of staff training rooms, a quiet area to rest and common lounge area.
Antinori said: “The customer is at the centre of what we do at Emirates, and this new contact centre will have the same hallmark of service and excellence as our facilities around the world.
“Budapest was the ideal location for the opening of this centre – from the support we have received from its dynamic leadership, to a highly talented pool of qualified professionals, fantastic infrastructure and telecom support, Hungary was an obvious choice.”
He added: “Our new service to Budapest is a testament to our continuous growth at Emirates, and our investment in Hungary. Our new contact centre in Budapest will helps us manage our future growth and consistently deliver a great customer experience.”
Emirates’ new customer contact centre is linked virtually to the airline’s six contact centres in Dubai, Manchester, Mumbai, New York, Melbourne and Guangzhou and will initially offer multiple languages including English, Hungarian, French, Italian and German, and will grow into a staff strength of 300.
Emirates’ global contact centres support over 48 countries and average around 35,000 calls and 6,000 emails per day.
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