Consolidating big data gathered from social media platforms, using Artificial Intelligence and robotics, to further enhance safety measures and passenger experience in aviation was the main topic of discussion in the second day of the Airport Show in Dubai.
Airports have always been at the forefront of innovation, experimenting new technologies faster than most other industries in their pursuit to enhance operational efficiency and passenger experience, experts at the Airport Innovation & Development Conference at the Global Airport Leaders’ Forum (GALF) at the Airport Show, now in its 21st edition, said.
“We saw the pandemic as an opportunity to maintain a smooth cargo movement of medicine and food items,” said Mohammed K. Al Modaifer, strategy management office director of Matarat Holding, Saudi Arabia.
“We are encouraging public-private partnership to boost the passenger and cargo capacity of our airports. Our aim is to increase the cargo handling capacity from 800,000 tonnes to 4.5 million tonnes. We are expecting 330 million passengers across the Saudi airports as we recently established a free zone in Riyadh to attract big companies to invest,” he continued.
A panel deliberated on the advances in integrated, automated, electric mobility in the airport environment. With the expected boom in aviation over the next few decades, airports, ground handlers and ANSPs will be required to match capacity expansions at airlines.
Expansion comes at a huge cost, financially and to the climate. Aviation has therefore been increasingly looking towards integrated, automated, electric mobility to minimise costs and enhance efficiency.
Passengers around the world are becoming increasingly demanding on service levels and experiences at airports. Social media allows travellers to comment, like and dislike their experience and share it with millions instantly.
“Today’s technologies in the field of aviation have been playing a major role in the enhancement of passenger experience from planning to setting foot on aircraft to choosing on-board services like entertainment and food,” said Tom Eskola, vice president and general manager, Panasonic Avionics Corporation speaking in a panel on adopting data, AI, 5G and robotics to rethink the passenger experience.
“Data collected by various technologies are helping the ground staff to improve the services as well as to take necessary advance measures,” he added.
Jacques Khoriaty, Middle East COO and aviation director, Egis, said: “The connectivity by mobile applications has been playing key role in passenger experience as data generated by various sources are being used to formulate policies.”
The 21st edition of the Airport Show is supported by Dubai Airports, Dubai Police, Dubai Civil Aviation Authority, dnata (part of Emirates Airline and Group), Dubai Aviation Engineering Projects, Global Air Navigation Services, and Dubai Air Navigation Services.
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